Getting started
From install to your first stakeholder review. You need to be a Jira administrator for the set-up steps.
1. Install
- Find APM+ for Jira Service Management on the Atlassian Marketplace and choose Try it free or Buy now.
- Approve the permissions APM+ asks for. It reads and writes Jira issues and requests, and reads and writes Assets objects (always as the signed-in user when a person makes a change).
- When the install finishes, Jira offers Get started with APM+. You can also open it from Jira settings → Apps.
On first install APM+ sets itself up: it creates its database, looks for your Assets application type and business services, picks a likely service desk for reviews, and runs a first sync. This takes a minute or two.
2. Work through the set-up guide
The set-up guide lists each step with its status (Done, To do,Recommended or Optional) and, for most, the button that completes it. Admins see it on Jira's Get started page and on the Set up page inside APM+. Until the essential steps are done, admins also see a "Finish setting up APM+" banner on the dashboard.
| Step | What to do |
|---|---|
| Connect Assets | Check that APM+ found the Assets object type holding your applications. To change it, open APM+ settings → Assets mapping. |
| Get your applications in | Applications already in Assets arrive with the sync. To add more, or to load owners, capabilities and links in bulk, use Import / export. |
| Bring them into APM+ | Sync now reads Assets straight away (APM+ also syncs daily). |
| Give each application a Business Owner | Owners are who APM+ asks to confirm the details. Set them on each application, by import, or with bulk change on the Applications page. |
| Choose who can edit | Enter an existing Jira group for APM+ editors (default apm-plus-editors). Jira admins can always edit; everyone who can open APM+ can view. |
| Set up stakeholder reviews | Create review request type adds a hidden "APM+ Application Accuracy Review" request type with an approval step. Then Send me a test review to see what owners receive. See Stakeholder reviews. |
| Count incidents and changes (optional) | Choose the Assets or Affected services fields that link tickets to applications, so each application shows its ticket counts. |
| AI suggestions (optional) | Weekly suggestions for likely duplicates and capability mappings. On by default; switch off here or in settings. |
3. Recommended next steps
- Load your capabilities (business capability map) and vendors, then link applications to them. See Capabilities and vendors.
- Turn on weekly reviews in APM+ settings → Reviews, so owners are asked when their records go stale.
- Add the APM+ gadgets to a Jira dashboard, and point your team at the Help page inside APM+.
Trials and licensing
Pricing and the free trial are on APM+'s Atlassian Marketplace listing. If the licence lapses, APM+ shows a message asking an admin to renew, and its scheduled jobs pause; your data is kept.