APM+ for Jira Service Management
APM+ adds application portfolio management to Jira Service Management. Your applications stay in Assets, where tickets and the rest of Jira can use them; APM+ adds what a portfolio needs on top.
What APM+ does
- Portfolio record: owners, capabilities, business services, vendors and products, lifecycle, tier, licence and document links for every application.
- Cost and value: total cost of ownership, functional and technical assessments, and TIME rationalisation (Tolerate, Invest, Migrate, Eliminate).
- Risk: risk assessments, and end-of-support tracking for the software your applications depend on, with alerts before support ends.
- Accuracy: freshness scores show which records are out of date, and business owners confirm their applications with one-click JSM approvals.
- Insight: a dashboard, capability maps and a realisation grid, dependency diagrams, scenario comparisons, automatic findings and optional AI suggestions.
How the data fits together
Each application is an object in Jira Service Management's Assets, so requests, incidents and changes can refer to it. APM+ keeps four fields in step with the Assets object, in both directions:
| APM+ field | Assets attribute (JSM template) |
|---|---|
| Name | Name (the object's label) |
| Description | a_description |
| Tier (1 = most critical, to 4) | a_tier |
| Lifecycle status | a_status (e.g. Active, Pending, Archived) |
A change made in APM+ is written to Assets straight away, as the person making it. A change made in Assets reaches APM+ with the next sync (daily, or on demand). Everything else, such as owners, capabilities, vendors, costs, assessments and reviews, is held by APM+ itself, so your Assets schema stays as Jira Service Management ships it.
Capabilities, vendors and software are APM+ records. Business services come from Assets and are read only in APM+.
Requirements
- Jira Service Management Cloud with Assets, and an object type for applications (the JSM application template provides one).
- A Jira administrator to install and set up APM+.
- For one-click reviews: a JSM service project of the IT service management type (it includes the "Service request with approvals" issue type). APM+ can create its request type for you.
Where to find APM+
- APM+ in Jira's apps menu: the app itself (dashboard, applications, analysis, reviews).
- Jira settings → Apps → APM+ settings: administration (Jira admins).
- Get started with APM+: the set-up guide, shown to admins after installing.
- Inside Jira: an application card on tickets, dashboard gadgets, a review panel on the customer portal, and a Rovo agent.